Shipping:

All goods will be dispatched within 3-5 days unless alternative arrangements have been made. Most parcels are dispatched quicker than this time frame
Deliveries take 5-7 days to arrive. We use a standard delivery time.
All orders have a tracking number provided. This shipping number will be sent to you in an email. If you have any issues with tracking numbers, please contact us and we can manually provide it
All orders are sufficiently wrapped in protective material to ensure goods arrive safely.

Returns:

If you are not happy with your purchase you may return the item/s. Please contact us before doing this. No refunds will be issued until the goods have been returned to ourselves. you have a 7 day return window from the date of delivery.
Damaged goods must be reported within 7 days of arrival. We do receive photo evidence of delivery on majority parcels. Compensation will be given to damaged goods. Evidence of packaging condition may be requested by ourselves.
Refunds will NOT be valid if an incorrect address has been entered. This includes incorrect house numbers or postcodes. Customers are responsible for checking all information provided is correct before completing the purchase. Once an item has been sent to an incorrect address, we will have no way of retrieving this item.
If you have not received your parcel please contact us so we can investigate the issue. Customers must open a support ticket/contact form for missing parcels. Once this has been done we can chase this issue with the courier to arrange a solution or compensation.